The Town of Parry Sound is committed to provide customer service in a fair, respectful and transparent manner. If you feel we failed to provide service or made a mistake, feedback regarding the incident is welcomed.
The Customer Service Feedback Policy details how your complaint will be addressed through the stages of resolutions - local resolution, service investigation and corporate review.
It is recommended you review the below information in it's entirety prior to submitting a complaint. If the information is incomplete, it could affect the outcome or delay in a response.
The following information is required when submitting a complaint:
All complaints are subject to appropriate rules of common courtesy. A complaint using offensive words and/or name calling will not receive a response.
" Any expression of dissatisfaction, whether justified or not, about our services, employees or policies."
A complaint could include one or more of the following problems:
Mayor, Council, and Boards and Committee members are subject to the Council Code of Conduct. A complaint pertaining to a breach of this code is dealt with by contacting the Integrity Commissioner, who is an armslength "investigator".
All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act.